Helping large law firms get the most out of their online services
Posted by Lynette Maldonado on Tue, Oct 11, 2011 @ 10:25 AM
By: Salvatore Provenza, VP, Global Sales & Marketing, EOS International
EOS International and Priory Solutions recently formed a marketing partnership that will allow larger law firms to get the most out of their online services. Although Priory offers several great software products, their flagship solution is called Research Monitor. Research Monitor is a superior offering both from a product and service point of view. The product focuses on 4 key aspects of managing online services.
1. Usage Monitoring
2. Access Control
3. Client Validation
4. Cost Recovery
Usage Monitoring allows law firms to record online usage and gives clear, consistent usage reports across all online services. It can report usage down to an individual user level or summarized by practice area, office or job title. It can also record details of how people use online services, such as search terms, databases accessed and documents viewed.
Access Control allows single sign-on by automatically logging users on to online services they have access to. People no longer need to remember passwords and can control access to services on an individual or group level.
Client Validation authenticates client references entered in any online service against a current validation list. Ensuring only valid references are used can dramatically increase recovery rates without changing existing internal processes.
Cost Recovery records online charges as they occur and seamlessly feeds the information to the legal billing system, eliminating unnecessary manual effort and maximizing recovery rates. It also allows client rate-cards to be configured, to easily determine what charges to pass on to clients.
The combination of the EOS.Web and Research Monitor is the perfect solution for large law libraries to easily manage their physical and digital collections and online services!